Support
Technical Support/Help-desk
For support, please call 832
204 9000-1
24/7/365 USA Based Help Desk
Our three tiered Technical support system ensures users get help quickly and efficiently.
They handle issues from simple to the complex:
- Assisting inexperienced users
- Conference networking WiFi support
- Staff level WiFi support
- ISP and routing
- Network security
- Non-PC device setup
- Real time monitoring
- Dedicated VoIP Tech support staff
- Dedicated DVR/CCTV support Staff
- Support for all other services
- Ticket based complaint Registration
- Tracking of tickets/follow-up to complete asap
Support you can count on
Your guests want a WiFi connection, and they want it now. So when they have technical issues, we’re here to help any time, day or night. With AON, you’ll always get 24/7 live, on-shore telephone guest support from real AON employees: it’s our core business. We measure hold times in mere seconds, not minutes or hours. Once you’re a AON customer, we’ll provide a toll-free number for guests or staff to call for technical support, network assistance and status checks. We’re always available.