Technical Support/Help-desk

For support, please call 832 204 9000-1

24/7/365 USA Based Help Desk

Our three tiered Technical support system ensures users get help quickly and efficiently.

They handle issues from simple to the complex:

  • Assisting inexperienced users
  • Conference networking WiFi support
  • Staff level WiFi support
  • ISP and routing
  • Network security
  • Non-PC device setup
  • Real time monitoring
  • Dedicated VoIP Tech support staff
  • Dedicated DVR/CCTV support Staff
  • Support for all other services
  • Ticket based complaint Registration
  • Tracking of tickets/follow-up to complete asap

Support you can count on

Your guests want a WiFi connection, and they want it now. So when they have technical issues, we’re here to help any time, day or night. With AON, you’ll always get 24/7 live, on-shore telephone guest support from real AON employees: it’s our core business. We measure hold times in mere seconds, not minutes or hours. Once you’re a AON customer, we’ll provide a toll-free number for guests or staff to call for technical support, network assistance and status checks. We’re always available.